Contact centre quality management,
refined.
Scorecards, evaluations, calibration and action items — one clean platform that turns raw feedback into measurable quality.
The gap no one is filling
Enterprise QM tools exist. Spreadsheets exist. What's missing is the tier in between.
Enterprise tools price out SMBs
The market-leading QM platforms charge $50–100+ per agent per month and require an IT implementation project just to get started. Most contact centre teams can't justify it.
Spreadsheets don't scale
Manual tracking in Excel creates audit risk, inconsistency across evaluators, and zero visibility on whether feedback is ever actioned. Every QA manager has felt this pain.
Nothing in between
Teams of 10 to 500 agents need professional tooling. They don't need a six-figure enterprise contract. Alchemy QM is built for exactly this gap.
Everything your QA team needs
Built by someone who has managed quality in a contact centre — not by someone guessing at what teams need.
Scorecard Builder
Build weighted evaluation forms with auto-fail questions, section weights, and per-channel variants. Drag to reorder, autosave as you work, and preview before publishing.
Multi-channel Evaluations
Evaluate phone, chat, email, SMS, and web case interactions in one place. Built-in dispute workflow, agent self-assessment, and post-lock edit rules keep your data clean.
Calibration Sessions
Run calibration exercises with your QA team. Track inter-rater agreement over time, capture the agreed answer per question, and close the consistency gap.
Action Items
Turn evaluation feedback into tracked action items with due dates and priority. Agents acknowledge, supervisors follow up. Email and push notifications keep everyone in the loop.
Dashboards & Reports
Team benchmarking, SLA compliance, root cause analytics, and score trends — all in one place. See exactly where quality is breaking down and why, before it becomes a complaint.
Roles & Permissions
Define exactly who can evaluate, dispute, manage, and report. System roles ship ready to go. Clone and customise for your team structure. Permissions take effect on the next request.
Up and running in a day
No professional services. No implementation project. Just a QA team that can start evaluating.
Set up your workspace
Provision your account, add your team members, and configure your channels and business units in minutes.
Build your scorecards
Create weighted evaluation forms for each channel. Define auto-fail questions, set defaults, and publish when ready.
Start evaluating
Your QA team evaluates, agents receive feedback, action items get tracked, and your dashboard fills up with real data.
Simple, transparent pricing
One plan. Everything included. Pay for agents, not for features.
- Unlimited scorecards, evaluations & calibrations
- Multi-channel: phone, chat, email, SMS, web case
- Action items with agent acknowledgement & push notifications
- Full reporting suite — benchmarking, SLA, root cause, trends
- Dispute workflow & agent self-assessment
- Custom roles & permissions
- Audit log on every action
- Per-tenant branding (logo + accent colour)
- Dark & light theme, PWA mobile support
No credit card required to start. No contracts. Cancel anytime.
Be first through the door
We're in active development and expect to launch in 2026. Get in touch now and we'll keep you updated on the timeline — and give early adopters a hand with onboarding when we're ready.
Whether you're a QA manager tired of spreadsheets, a contact centre leader curious about what's coming, or just want to follow the build — we'd love to hear from you.
- Early access when we launch
- Input into the roadmap
- Onboarding support included
- Founding-customer pricing locked in
Message received
Thanks for reaching out — we'll be in touch soon with updates on the launch timeline.